What are the Water Heater Repair and Replacement Plans?
The Water Heater Repair and Replacement Plans help protect homeowners from the cost of repairing or replacing an electric, natural gas or propane water heater that is damaged due to normal wear and tear. This plan includes labor and materials for covered repairs up to the benefit amount.
Why should I enroll in a Water Heater Repair and Replacement Plan?
Hot water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers residential Water Heater Repair and Replacement Plans from HomeServe. There are two plan options available. One plan provides up to $1,000 of annual protection for covered repairs or replacement of a standard electric, natural gas, or propane water heater. This plan is $6.99 per month conveniently added to your Florida Power & Light Company (FPL) electric utility bill statement. The other plan provides up to $500 of annual protection for covered repairs or replacement of a standard electric, natural gas, or propane water heater. This plan is $5.49 per month conveniently added to your FPL electric utility bill statement. The price includes a 50% instant rebate per month for your first year.
Can I cancel my Water Heater Repair and Replacement Plan at any time?
Yes, you may cancel your plan at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
I need a repair. What do I do?
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Does my basic homeowners insurance cover repairs to the systems around my home?
Most basic homeowners insurance policies do not typically cover the repair and replacement of your water heater due to failures caused from normal wear and tear.
When does my coverage start for my Water Heater Repair and Replacement Plan? When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What is covered and not covered under the Water Heater Repair and Replacement Plan?
What’s covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace an electric, natural gas or propane water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. If your water heater is deemed beyond repair, you can apply the balance of your benefit amount to a unit most similar in capacity and/or functionality.
Not covered: Exhaust venting, jacket and interior doors, expansion tanks, supply and delivery water piping other than flexible, and electrical service wiring; damage from restricted lines or as a result of water pressure in excess of 80 P.S.I., costs associated with making space suitable for installation when the replacement unit does not fit in the existing space; and damage from accidents, negligence or otherwise caused by you, others or unusual circ*mstances. This plan does not cover repairs to any section that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465, or click here. Once enrolled, your full Terms and Conditions, including complete coverage details and exclusions, warranties, and disclaimers, will also be sent to you.
